FAQ

• How do I place an order on-line?
• How long can I expect delivery to take?
• What are my shipping options?
• What is the cost of shipping? 
• How can I check the status of my order?
• What payment methods do you accept?
• How will I know that my order was accepted?
• How do I place an order off-line?
• What is your return policy?
• How should I ship my return?
• What if the merchandise I ordered arrived damaged during shipping?

 

How do I place an order on-line?

Browse through our products by clicking on each image. When you see an item you are interested in purchasing, simply click on the "Add to cart" button to add this item to your shopping cart. You may view your cart at any time on the right hand side of your screen to review your entire order. Proceed through check-out as directed.nIf you experience any difficulties, please send any inquiries to: OliveLouCo@gmail.com

 

How long can I expect delivery to take?

Your order will be filled as promptly as possible (please allow between 1-3 business day for most orders). We will notify you as soon as possible of any delays.

What are my shipping options?

All Olive Lou Co orders are shipped USPS. If you prefer a different option please contact us at OliveLouCo@gmail.com.

What is the shipping cost?

Shipping is $5 for all domestic (US) orders. FREE shipping is available on orders over $100. Orders are shipped USPS.  You will receive a shipment confirmation email on the day it was shipped. .

How can I check the status of my order?

Once the order has been placed, we will send you a confirmation email. If you wish to check on the status of your order, you can email us at OliveLouCo@gmail.com. We will respond within 24 hours.

What payment methods do you accept?

We accept Visa, Mastercard and Paypal.

How will I know that my order was accepted?

Once the order has been processed, a confirmation email will be sent to you.

How do I place an order off-line?

To place an order off-line, please email: OliveLouCo@gmail.com

What is your return policy?

All Olive Lou Co merchandise purchased online must be returned directly to www.OliveLouCo.com and not to any retail stores. We are unable to accept any returns for items bought in a retail store or on another website.

We are happy to honor any exchanges/returns as long as:

*The item being exchanged/returned is in new condition and accompanied by the original invoice.

*The new item you wish to exchange for is of equal or greater value than the item being returned.

*Your exchange/return request must be made within 7 days of receipt.

Olive Lou Co wants you to be completely satisfied with your online purchases. If for any reason you are not, please email at OliveLouCo@gmail.com to obtain a Return Authorization Number. In order to issue your Return Authorization Number, we will need the following information:

1. Your email, contact information and/or fax.
2. The item number & description of the merchandise being returned/exchanged.
3. The original invoice number (found at the top of your receipt).

Your Return Authorization Number and the address of where to return the item(s) will be issued via email. (Or by phone if necessary)

 Please write this number on your invoice and the outside of the box.

All items must be unused and returned in the same condition as sent. Once we have approved and received your return, we will process your exchange/refund within 7 business days.

How should I ship my return?

You may ship your return as soon as you have received your Return Authorization Number (see above). For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

What if the merchandise I ordered arrived damaged during shipping?

In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 7 days of receiving the damaged package. Make sure to obtain your Return Authorization Number by emailing us at: OliveLouCo@gmail.com We will not be able to process any returns/replacements without this number.